![]() If one of the weights always drops to the floor at once, the chain has fallen off the wheel. Check both positions of the night shut-off and make sure that the switch is not “somewhere between” the ON and OFF position. With some clocks the night shut-off is a switch at the left side of the clock, with other types it is a wire under the clock (see picture). The most common reason why the clock and music do not work is that they have been turned off. Please check the position of the night shut-off. Has the cuckoo’s door been “unlocked”? You have to turn a little wire that secured the door while shipping to the side (see picture).ģ. Have the clamps been removed from the bellows inside the clock as described in the instructions (see picture)?Ģ. If the clock should not work in the end, please check the following points:ġ. ![]() Please follow the setup instructions carefully when unpacking the clock. Keep in mind that moving the pendulum leaf or disc 1/8" (3mm) on the pendulum stick is equal to a three minute change in a 24 hour period.Īfter unpacking the clock, the cuckoo (and the music with musical clocks) does not work. This should also be described in your clock’s setup instructions. ![]() If the clock is running too slow, you have to move the pendulum-disc up. If your clock runs too fast, you can move the pendulum-disc down a little on the pendulum to correct this. The pendulum is responsible for making the clock keep time. If there are any numbers on the weights (275 or 320, etc.), write them on a piece of paper, along with your name, address, phone number, email address, a short description of any problems, and enclose in box. Pack the clock in an oversized box with crushed newspaper (do not use styrofoam peanuts), wrap and label the pendulum, and place in box. Put a strip of paper in the spiral gong on the inside of the back access panel. ![]() This prevents the chains from coming off the wheels and creating a snarled mess of chains inside the clock. Insert a piece of string, wire or a twist wrap through all the chains “close as possible to the case bottom.” Bundle up the chains in a piece of aluminium foil and tie up tightly with a rubber band, tape or string. To send a clock to a service station, pull the chains so the hooks are under the case. How to prepare your clock for shipping back to us. ![]()
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